FAQ

Frequently asked questions

Answers to common questions about SendNOW

  • How to transfer via SendNOW? How does it work?
    First, install our application, then fill out your profile and proceed to transfers. Select the recipient's country and payment method (for each payment method, there is an instruction on the payment page, follow the instructions)
  • How to transfer money?
    Select the currency to be sent and the country of receipt by entering the amount to be sent. Enter all requested recipient information. Select the payment method and make the transfer by the specified method. Then track the status of the transfer in the transfer history.
  • How long does it take to deliver a transfer?
    Transactions are delivered within 24 hours after payment confirmation. Card and cryptocurrency transfers are delivered within 24 hours after payment confirmation (in practice, transfers are delivered faster during the daytime). Please note that for the first card payment, it is mandatory to verify with Volet (you should have an email with a link, check your SPAM folder as well). If there is no email with a verification link, please write to support@volet.com or call +35722222276.
  • What commission does the service take?
    The exchange rate fee depends on the country of destination and the amount to sent, and varies from 3% to 10%. The payment methods you choose for payment also charge an additional fee.
  • What should I do if the transfer has not come?
    First, make sure you paid for the transfer. If you have not paid, then return to the transfer and make the payment with one of the available methods. If you pay for the transfer with a new bank card first time, then you need to verify the card by the link sent to you by email.
  • Is it possible to transfer money to a company?
    No, but you can transfer to any individual in this company.
  • Can I pay for a transfer from anywhere in the world?
    Yes, you can make a transfer from anywhere.
  • What guarantees that the transfer will be completed?
    The relationship between a user and SendNOW is regulated by the user agreement that you sign when creating an account. All disputes can be discussed and resolved when contacting SendNOW customer support.
  • What will happen with my data?
    Data data are stored in our secure database. The sender’s card date are protected according to PCI DSS standards and we have no access to that data. Your profile is also protected by PIN.
  • What to do if I added incorrect data of my recipient?
    If you have not yet made the payment, then just correct the data and complete the payment.If the transfer has been already sent, then write to support, attach the screenshot of the payment and the correct data of the recipient.
  • Is it possible to transfer from a corporate account?
    You can make a transfer from the corporate bank account, but for this, a separate profile in the system should be registered for the company.
  • Money from the card has been deducted, but the transfer does not pass
    You should receive an email from the payment system with a request to verify your card. Do this, and after that the transfer will be delivered within the next payout interval.
  • Is it possible to transfer to a bank account?
    You can transfer money to the recipient’s bank card, the money will automatically go to their bank account.
  • Why is it possible despite sanctions?
    Because transfers are made from a local bank to the recipient's local bank, which is not subject to any sanctions and restrictions from third countries.
  • What are the limits on transfers?
    From 50 to 50 000 USD/EUR/GBP per one transaction. There are no limits on the number of transfers, but we will ask the purpose of transfers and the origin of the funds if you transfer more than 10000 USD/EUR/GBP per month.
  • What data is required for transfer?
    On the transfer page, you need to enter: 1. Recipient's first and last name 2. Recipient's card number 3. Recipient's telephone number
  • Who you guys are?
    We are SENDNOW PAYMENTS LTD. is a company incorporated under the laws of Canada and holding a Money Services Business license. Incorporation Number: BC1469570. Address: 702 RUSSELL AVE B438 UNIT #A1100 ENDERBY, BC V0E 1V0 CANADA
  • Is it possible to transfer from a credit card?
    No, you need to use a debit card.
  • Is it generally legal or not?
    This is absolutely legal. We accept your money in the form of cryptocurrency from our payment systems. After the exchange the cryptocurrency for the local currency, money arrives to your recipient.
  • Can I transfer money to any country in the world?
    Yes, the app can transfer money anywhere in the world.
  • My transfer did not come, although the status is "completed". What should I do?
    If the status is "delivered", then the transfer was delivered. Ask the recipient to check the bank statement.
  • Transfer from my card does not pass through
    Probably your bank declined the transaction. Try to call your bank and ask to process this transaction, or use a debit card of another bank.
  • How long will my transfer take?
    All received transfers are paid out within one business day after receipt of funds. Bank transfers may take an additional 1-3 business days to process. If your transfer is not received within this time, please contact support.
  • How much money will the recipient get?
    You can see the amount for receipt while filling out the transfer data. In the case of sending another currency, the amount to receipt will be redistributed based on the course of this currency.
  • The recipient got a smaller amount than I transferred. Why?
    Because our service takes a commission for transferring funds. Additional commission is also taken by third-party payment systems that we use.
  • Why such a big fee?
    Because we need to pay for processing fees, remittance infrastructure, the development of this app and site and salaries to our employees.